Nepal · eSewa for business

eSewa merchant hub

Admin setup · account switch · instant withdraw · 2083

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Creating admin credentials

Register at merchant.esewa.com.np or in the merchant app using your PAN / business registration.
Provide a unique mobile number and email to use as admin credentials.
After verification, you will receive your password and MPIN via SMS or email.
Sign in with these to manage your business QR and merchant wallet.

Switch profiles from your personal eSewa app after linking your merchant account.

Move sales balance to your linked bank account from the merchant dashboard.

Dashboard → Get Money Out.
Select Bank Account (link the account used for settlement if required).
Enter amount and remarks, then confirm.
Settlement speed depends on bank and eSewa rules — check the confirmation screen.

Optional hardware that announces successful payments so you do not have to check the phone during rush hours.

Request eSpeaker from the app (e.g. New Services or merchant support flow — follow current eSewa menus).
After approval and delivery, pair or configure the device per eSewa instructions.
Successful payments can be confirmed by audio for you and the customer.

Add employees with limited roles while admins keep control of withdrawals and sensitive settings.

Profile (or settings) → Add Users.
Enter the staff mobile number and assign a role (e.g. cashier or manager).
Cashiers often can view statements only; admins handle withdrawals and configuration — exact permissions follow eSewa’s role matrix.

For reporting and campaigns, use the web dashboard: merchant.esewa.com.np.

Toll-free (verify on esewa.com.np): 1660-0102121 (NTC) · 1810-2102121 (Ncell)

Numbers and channels may change — always confirm on the official eSewa website or app.