Fonepay Merchant FAQ: QR Setup, Fees & Settlement 2083
Nepal · Fonepay Business
Fonepay merchant hub
On-request settlement · sub-users · refunds · 2083
How to self-register as merchant
- Download the Fonepay Business app.
- Enter your mobile number and confirm the OTP you receive.
- Complete Know Your Merchant (KYM) with PAN / citizenship and a business photo as prompted.
- Link your acquirer bank account. Your QR activates after the bank approves KYM.
Settlement models
On-request (free): Profile → Request withdrawal — funds to your bank instantly at no extra charge.
Instant (per transaction): Each payment auto-settles to your bank in real time — typically a small fee per txn (e.g. Rs. 5); confirm in-app.
Multi-session (free): Automatic bulk settlement at fixed times in three windows — confirm with your acquirer that this schedule is enabled for your merchant ID.
| Settlement | Transactions | Settlement time | Charges |
|---|---|---|---|
| 1st settlement | Payments received between 12:00 AM – 10:00 AM | From 11:00 AM | Free |
| 2nd settlement | Payments received between 10:00 AM – 3:00 PM | From 4:00 PM | Free |
| 3rd settlement | Payments received between 3:00 PM – 12:00 AM | From 1:00 AM | Free |
How to initiate a refund
- Open Payment history.
- Select the transaction and tap Initiate refund.
- Choose full refund or partial refund (enter amount).
- The amount is debited from your merchant balance and returned to the customer’s account per network timing.
Real-time voice alerts
Hear confirmations such as "Payment received" immediately after a successful scan.
- Open the app → Profile.
- Open Notification settings.
- Turn Voice notification on and pick English or Nepali if offered.
- Keep media volume high enough to hear alerts during service.
Staff / secondary SMS number
Let staff receive confirmation SMS without sharing full dashboard access.
- Go to Settings → Notification settings.
- Add a secondary mobile number.
- That number will receive SMS for successful customer scans, subject to carrier and product rules.
Static vs dynamic QR
Static QR: Printed standee at the counter — customer enters the amount in their app.
Dynamic QR: Generate a QR for an exact amount in the app so customers scan the right total and checkout is faster.
Fonepay support (CSD)
Email: csd@fonepay.com
Toll-free (NTC, verify on fonepay.com): 1660-01-34244
Phone: +977-15970044
Numbers and channels may change — confirm on the official Fonepay website or app.