Digital Guidelines
Nepal · Digital compliance
Digital Health Maintenance
Mandatory digital compliance for bank account holders — NID, SIM, email, e-KYC
Effective from Magh 1, 2082
NID linking requirements
Government regulation effective Magh 1, 2082
Yes. National Identity Card (NID) is compulsory for opening new accounts; existing customers must link NID to their accounts.
Mobile banking app
Profile settings → Document management → Link National ID
Internet banking
Services → Update KYC → Add National ID
Bank branch
Visit any branch with your original NID.
SIM verification
USSD codes
Namaste / NTC: *922#
Ncell: *9966#
The registered name must match your bank account name.
SIM declaration form
If the SIM is not in your name, complete a Mobile No. / SIM declaration form at your branch.
Email linking guidelines
Digital service access
A verified email enables secure messages and many online requests without visiting a branch.
Mobile banking reset
Request PIN/password reset digitally.
Statements
E-statements to your inbox.
Security requests
Freeze, stop payment, and similar requests where supported.
Alerts
Transactions, reminders, and offers.
Methods
- Mobile app: Profile → Contact information → Update email
- Internet banking: Settings → Personal details
- Branch: With ID proof
- ATM: Some banks offer email update on ATM
Verification
Confirm the link sent to your inbox; unverified emails may block digital services.
E-KYC refresh & digital compliance
Update photo and address periodically (often every 1–2 years) via your bank’s digital KYC flow to stay compliant.
Typically every 1–2 yearsLink PAN for tax reporting and consolidated statements where required.
Mobile app
Profile → Tax information → Add PAN
Branch
Submit PAN copy
Available digital banking features
Common capabilities
QR payments
Scan-to-pay and transfers.
Wallet link
Connect accounts to wallets.
Virtual cards
Online shopping cards.
Spending insights
Categorized reports.
Chat banking
Self-service and support.
Biometric login
Fingerprint / face where supported.
Quick transfer
Transfers via mobile number.
Auto savings
Rules and goals.
Additional compliance
Biometric verification
Often required for high-value activity and new accounts.
Source of funds
Declarations above threshold limits.
Taxpayer ID
Where required for larger relationships.
Nominee
Register nominee for smoother succession.
Action checklist
NID registration
Mandatory for accounts from Magh 1, 2082
RegulationSIM verification
*922# (NTC) · *9966# (Ncell)
NRB directiveEmail linking
Enables digital requests and alerts
Digital accessPAN linking
IRD reporting and statements
TaxDigital banking benefits
- 24/7 access from anywhere
- Paperless transactions and e-statements
- Instant transfers and bill pay
- Real-time alerts
- Stronger authentication options
- QR and contactless payments